Initial assessments are free abroad (in Budapest) but will be charged for in London. If you start your treatment within 45 days of the Initial Assessment, the consultation charge will be deducted from your treatment price. The price of the Initial Assessment depends on availability, you will be quoted the exact amount prior to finalising your appointment.

During your consultation a panoramic x-ray (OPG) may be required to assess the state of your teeth and mouth. If you have a recent x-ray, we can use that. Alternatively we can take an x-ray at an extra charge of £35 in London, or free of charge abroad.

If for any reason you do not present yourself on time and in a state that the consultation can be performed, your appointment will be cancelled, and we will not be able to give you a refund. In certain cases we may need to move your appointment. In these cases we will notify you as soon as the need for rescheduling arises, and offer you alternative times.

If your consultation is in London, this will constitute an Initial Assessment only. During your Initial Assessment you will receive a personalised Treatment Plan which is valid for 90 days. Your final diagnosis will be set up abroad, often with the involvement of further specialists (e.g., an implantologist assessing the amount and strength of your bone tissue to determine the feasibility of placing implants; a periodontologist assessing the health of your gums to determine the likelihood of inflammation, gum recession or other issues, an orthodontist assessing the feasibility of moving your teeth with orthodontic methods; a gnathologist measuring your bite to determine where you apply the highest pressure to your teeth, etc). 

It is our aim that you receive adequate information on the treatment options available to you, together with their consequences, costs, and possible risks. You should be able to discuss with your dentist the options available in order to select a course of treatment that is medically sound, aesthetically pleasing, and financially affordable to you.

Please make sure you understand the implications of your treatment and the alternatives before agreeing to any treatment.

In some cases it may only become apparent after the commencement of your treatment abroad that the course of treatment discussed during your Initial Assessment has to be modified. Sometimes this happens as old crowns are being removed and loose teeth pulled. At other times it may happen at the very onset when specialists are consulted. The implications of such findings will be explained, and a modified treatment plan will be agreed.  In some cases the modified treatment plan may involve an extra trip abroad. During this process you may at any time decide not to continue with the treatment. In this instance you will only have to pay for treatment and laboratory work which has been provided.

Dental Care London has the absolute right to discontinue treatment at any time without any obligation for compensation if you are not medically or mentally fit for the recommended treatment or if your payment obligations are not met.

In some cases Dental Care London may need to make changes to your appointment time and/or the place of treatment and/or the treating specialist. In this event we will contact you to advise you of those changes at the first available opportunity.

Dental Care London may at any time without notifying you make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.

Travel, accommodation, meals, and other ancillary expenses of treatment abroad will in all cases be your responsibility, regardless of whether those expenses are incurred as a result of consultation, treatment, checkups, guarantee work, or any other reason.

Always allow plenty of time for flights as we may not be able to reschedule your appointments. If you do not allow sufficient time for your stay abroad and laboratory work is delayed, you may need to make an additional trip. In such cases, when laboratory work is delayed, we will cover the flight and accommodation costs of the additional trip with a similar class of flight and level of accommodation you paid for yourself, up to a maximum of 20% of the dental charges made to you during that visit and the extra trip.

Dental Care London acts as the Payment Representative of your dentist in collecting London consultation and x-ray charges. Dental Care London is authorised by your dentist to bring any action that may arise in respect of the non-payment of these charges. It is acknowledged by you that Dental Care London (DentaCare Europe, Ltd.) does not directly provide dental services and it is expressly agreed that no liability whatsoever will attach to it arising out of the performance or non performance of these Trading Terms or the Treatment Plan or any modifications to it.

Dental Care London staff may assist you with the booking of hotels, apartments, transfers, sightseeing, spas, etc., but you will be solely responsible for settling all and any costs arising directly with the service provider/operator. Under no circumstances whatsoever will Dental Care London be liable for any losses that may arise from the performance or non performance of any service provider/operator.  Our website is subject to the UK Consumer Protection (Distance Selling) Regulations 2000.  We encourage feedback concerning that or any aspect of our Terms & Conditions. 

Should you have any complaint with the dental work performed, please refer to our guarantee (above left). If you have complaint with any other aspect of your customer experience, please contact Dental Care London Customer Care: 020 7193 8693 or write to us at our correspondence address:

DentaCare Europe, Ltd., trading as Dental Care London, PO BOX 3136, Maidenhead, Berkshire.  SL6 7ZP.

Failure to bring your complaint to the attention of your dentist or Dental Care London at the earliest opportunity will be considered proof that the services were satisfactorily provided.

If your dental problem can not be satisfactorily resolved over the telephone, you may need to see a dentist.

(1) Our preference is for you to travel to the clinic that treated you originally.

(2) Should this not be practical, we will invite you to our London consulting facility to assess your situation. We will try to organise for the dentist who carried out your treatment to see you again, but this may not always be feasible; consequently another dentist associated with Dental Care London may need to see you.

(3) As a third alternative, you may see a local dentist with your problem.

If it is determined that your work falls under guarantee, it will be treated according to the conditions described in the Guarantee section.

Different types of work are covered by different guarantee conditions.  Prior to beginning treatment, the guarantee policy will be reviewed with you.  You will receive a detailed guarantee statement after the work is performed. The aesthetic and functional performance of the work done in your mouth will depend on the workmanship of the laboratory work involved as well as on the condition of your teeth, gums, and bones. Factors affecting the length of the guarantee period include general oral hygiene, smoking, diabetes, bone density and diet. Your guarantee will typically be conditional on regular checkups.

Please also read our Guarantee statement

(1) If you travel to our London facility for aftercare, and it is determined that your work falls under guarantee, replacement or restoration of the original work will be performed free of charge.

(2) If you travel to our London facility for aftercare, and the dentist determines at his sole discretion that the required remedial work is too extensive or in other way impractical to be performed in London, you may need to travel to Budapest to receive remedial work.

(3) If you see an independent dentist for any problem associated with the work performed by a Dental Care London dentist, we will require a detailed report from that dentist in order to properly assess your condition. If Dental Care London receives an adequate report and determines that the independent dentist performed work that was required, the charges made by that dentist will be covered up to €100 (one hundred Euros). If, however, the independent dentist interferes in any way with the work originally carried out by the Dental Care London dentist, you may lose the benefit of any guarantee.

(4)  This guarantee is provided by our clinic in Budapest, full details will be provided upon request.  Dental Care London is not liable in any circumstances for cases arising from this guarantee.

Dental Care London acknowledges that it will in the course of the provision of the Services be provided with or have access to information which is confidential to you (‘Confidential Information’).  Dental Care London shall not at any time make use of or divulge or permit any person to make use of or divulge any Confidential Information otherwise than in the proper performance of the Services or as required by Law.

Dental Care London will always respect your privacy and any personal communication between yourself and itself or any associated company. The information that Dental Care London collects from you is only that required by Dental Care London or any associated company to provide you with the information, products or services requested. Dental Care London does not trade, rent or sell client details to third parties. Should Dental Care London’s intentions change it will be done only with your authorisation. Dental Care London will always comply with any data protection legislation currently in force.

Except where expressly permitted by British and or Hungarian data protection legislation, Dental Care London will only deal with the personal details provided by you in respect of the provision of the Services, unless you agree otherwise. This will include sending you information about Dental Care London’s services generally and to inform you about promotions, offers or information provided by Dental Care London or any associated companies which may be of interest to you and Dental Care London may share your personal details with those companies for this purpose.

Dental Care London may transfer your personal details to a third party as part of a sale of some or all of its business and assets to any third party or as part of any business restructuring or reorganisation; however, Dental Care London will take reasonable steps with the aim of ensuring that your privacy rights are protected.

Other than as set out above, Dental Care London will not disclose any of your personal details without your permission unless Dental Care London is required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

You are always in control of your personal details. You can tell Dental Care London in writing not to transfer your personal details as set out above by writing to Dental Care London customer Care at the above address.

In addition to any liability expressly or by implication excluded under these Trading Terms, Dental Care London shall not be liable for consequential losses and its liability shall not in any case exceed a total amount equivalent to the amount payable by the patient for the treatment s/he received.

These Trading Terms and the associated Treatment Plan constitute the entire agreement between the parties and supercedes any previous agreement or understanding. You expressly confirm that you have not entered into this contract on the basis of any representation that is not expressly incorporated into this contract.

No failure or delay by either party in exercising any of its rights under the contract shall be deemed to be a waiver of that right and no waiver by either party of any breach of contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

Any modifications to the Treatment Plan or Trading Terms must be made in writing and signed by the parties. The price initially quoted by us will be confirmed after further medical evaluation by the dentist.

If any provision of these Trading Terms is held to be unenforceable in whole or in part, the validity of the other provisions of these Trading Terms and the remainder of the provision in question shall not be affected.

Dental Care London reserves the right to update or change these Trading Terms from time to time to reflect changes in its operating practice, changes in law affecting the provision of its Services or for other good reasons. It is your responsibility to be aware of such changes, which will take effect when posted. 

British law shall apply to this contract and the parties agree to submit to the exclusive jurisdiction of the British Courts. In the event of a dispute arising under or in connection with this contract, the parties shall first attempt to resolve such dispute amicably through conciliation.  If the parties are not able to resolve the dispute amicably within thirty days (30), starting from the date on which one party provided the other party with full written particulars of the nature of the dispute, then either party may seek the determination of the British Courts.